Community Support Team (Aurora and Elgin): 
24-hour quality wrap around services provided in a team approach to include:

  • Recovery-Oriented counseling to facilitate independent living
  • Assistance with obtaining Medical, Social Security and other benefits
  • Prevention of homelessness
  • Increase compliance with medication and treatment
  • Reduction of symptoms
  • Increase job skills, social skills,
    and living skills

Crisis Line of Fox Valley: Provides assistance to persons with a wide variety of needs and concerns:

  • Depression
  • Anxiety
  • Loneliness

Help is only a phone call away…
(630) 966-9393

(Available 24 hours a day, 7 days a week)

AID Crisis Text Line: Provides help for those in need of mental health support and referrals to other human service agencies in the area for needs such as financial guidance, health care support, legal quandaries, shelter locations, support groups and more.

Help is only a TEXT away…
833-AID-TEXT (833-243-8398)

(Available 24 hours a day, 7 days a week)

Sunshine Calls: Trained Volunteers offer phone support to people in need.
Regular, scheduled phone calls provide people with:

  • Social Interaction
  • Medication Reminders
  • Crisis Counseling
  • Referral to Community Resources

Sunshine Calls: A FREE  service for individuals who have limited access to the community, are older adults, are recovering from an illness or surgery, have mental health needs, are physically disabled or have developmental disabilities.

Call (630) 966-9393 for more information or to begin receiving Sunshine Calls

Senior Sunshine Program: A FREE program serving individuals age 60 OR OVER with a scheduled “check-in” phone call for individuals with mental health concerns such as anxiety or depression.

Start receiving Senior Sunshine calls today by contacting Ashley Costello, Program Lead at (630) 966-4334 or

Street Outreach Program (Kane and Kendall Counties):
The AID Street Outreach Program supports individuals experiencing homelessness by encouraging engagement with appropriate mental health services. The goal of this program is to reduce inappropriate use of emergency services and support individuals with mental health needs.

Initial engagement and street outreach will be unique to each individual. The level of engagement and length of service will depend on each individual’s needs.

Eligibility: Individuals who are frequently using emergency services due to homelessness and an increase in mental health concerns.

Learn more by calling the AID Crisis Line of the Fox Valley at (630) 966-9393 or sending an e-mail to

Victims Services: 24-hour assistance to victims of violent crime and/or trauma.
Services Include:

  • Crisis Intervention
  • Counseling
  • Advocacy
  • Education
  • Information and Referral

Accepted forms of payment:

  • Medicaid
  • Medicare Only (No HMO Medicare Advantage Plans Accepted)
  • Medicare/Medicare Dual Eligible
  • Medicaid Managed Care Organizations (ICP/FHP/MLTSS/MMAI):
    • Aetna Better Health (MMAI Only)
    • Blue Cross Community Health Plans
    • Harmony Health Plan
    • Humana/Beacon (MMAI Only)
    • IlliniCare Health
    • Meridian Health Plan
    • Molina HealthCare
  • Private Insurance:
    • Blue Cross Blue Shield PPO Only
    • United Health Group (Optum) PPO Only

Related Media:

This Is My Brave (DeKalb 2022)