What do I do in case of emergency?
If you or someone you know is experiencing a medical emergency or is in immediate danger, call 911 or go to the nearest hospital.
If you or someone you know is experiencing a non-medical emergency that may include mental health crises such as panic attacks, thoughts of suicide or self-injury, homicidal thoughts, hallucinations, confusion, problems related to substance use, or other mental health problems call
AID’s 24-hour Crisis Line of the Fox Valley: 630-966-9393
for support and information.
If you are having difficulty determining whether you or someone you know is experiencing a medical emergency versus a non-medical emergency, you can call the AID 24-hour Crisis Line of the Fox Valley 630-966-9393 or 911.
Other helpful phone numbers and websites:
Poison Control (medication dosing errors, chemicals, foods, etc.):
1-800-222-1222
DCFS Hotline (suspected child abuse and/or neglect, or at risk):
1-800-25-ABUSE (22873)
NAMI Helpline (National Alliance on Mental Illness):
1-800-950-6264
Alcoholics Anonymous (AA) / Narcotics Anonymous (NA):
www.aa.org / www.na.org
Domestic Violence Helpline:
1-877- TO END DV (863-6338)
How do I access AID Behavioral Health (BH) services?
For a prescreening, simply call any Behavioral Health office or reach us at (877) 243-0001. If you choose to proceed, our intake team will promptly follow up to help you schedule an appointment.
At the time of intake, you will meet with our staff to be admitted to the Behavioral Health Outpatient Program and to discuss available programs and services. Staff will conduct an assessment to determine a diagnosis and recommendation for services at that time..
After the Behavioral Health Assessment is completed you will meet with your Primary Case Manager to develop an Individualized Treatment Plan. At that time, you will decide which services you would like to participate in to help you meet your treatment goals and objectives. Services could include individual counseling/therapy, psychosocial rehabilitation group services, community support services, psychiatric services, and case management services.
If you have an additional need for residential services, or any other services AID has to offer, your Primary Case Manager can make a referral for these services. For more information about these services, please call (877) 243-0001.
Do you have Psychiatrists who can prescribe medications?
Yes, we have psychiatric providers working with our agency who are able to meet with you and discuss the best medication treatment to address your issues.
Is my information private?
Yes, our agency follows all applicable regulations to ensure your privacy
What is the referral process for the 24-hour BH supervised program?
In order to be placed on the waiting list for the BH Supervised program an application must be completed and submitted to the Residential Director. The application can be obtained by calling (630) 966-4296 and leaving a message with your address.
Is there a waiting list for the BH supervised program?
AID is actively working with property developers to increase our residential capacity and decrease the wait for services. This is an unmet need in our community and definitely something that concerned community members and families can advocate for.
Where can my loved one live while they are waiting for services?
If a person is able to live somewhat independently, it may be possible for us to serve them in our BH supported program within 1-2 weeks of acceptance while they wait for an opening in our 24-hour program. To make a referral and/or determine eligibility contact (877) 243-0001.
What is the process for making a referral to the BH supported program?
To make a referral to our Supported residential program please call (877) 243-0001.
An appointment for an in person interview will be arranged either in our office or your home for your convenience. An assessment will be completed to determine eligibility. If eligible, services will begin within 1-2 weeks.